Terms & Conditions

Kofiology Espresso Culture

Welcome to the Kofiology Espresso Culture website. By accessing or using our website, products, or services, you agree to be bound by the following Terms & Conditions. Please read them carefully, as they govern your relationship with us and help ensure a respectful, transparent, and enjoyable experience for all.

1. About Kofiology

Kofiology Espresso Culture is a Kenyan specialty coffee brand committed to ethical sourcing, quality roasting, and storytelling through coffee. Our products are roasted with care and delivered fresh, honouring the land, people, and craft behind every cup.

2. Use of the Website

By using this website, you agree to:

  • Use it for lawful purposes only
  • Refrain from any activity that may disrupt, damage, or interfere with the website’s functionality
  • Respect the intellectual property and content owned by Kofiology Espresso Culture

We reserve the right to restrict or terminate access if misuse is identified.

3. Product Information & Availability

All product descriptions, images, pricing, and availability are provided in good faith. As coffee is a natural product, characteristics such as flavour, aroma, and appearance may vary by harvest, roast, or batch.

We reserve the right to:

  • Modify product offerings without prior notice
  • Correct pricing or content errors if they occur

4. Orders & Payments

  • All orders placed through our website are subject to acceptance and availability
  • Prices are listed in applicable currencies and may change without notice
  • Payment must be completed in full before orders are processed and dispatched

Once an order is confirmed and roasted, it cannot be cancelled.

5. Shipping & Delivery

Shipping timelines and charges are outlined in our Shipping Policy. While we work with reliable logistics partners, delivery times may vary due to factors beyond our control. Kofiology is not liable for delays caused by customs, courier disruptions, or unforeseen circumstances.

6. Returns, Refunds & Replacements

Our Refund Policy applies to all purchases. Due to the perishable nature of roasted coffee, returns are not accepted. However, we are committed to resolving any issues related to damaged or incorrect orders promptly and fairly.

7. Intellectual Property

All content on this website—including text, images, logos, designs, and brand elements—is the property of Kofiology Espresso Culture and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Kofiology Espresso Culture shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by law.

9. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy and the Data Protection Act, 2019 (Kenya). By using our website, you consent to the collection and use of your data as outlined therein.

10. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our operations, offerings, or legal requirements. Continued use of the website constitutes acceptance of any revised terms.

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya, and any disputes shall be subject to the jurisdiction of Kenyan courts.

Contact Us

For questions, clarifications, or concerns regarding these Terms & Conditions, please contact us at:

📧[email protected]

At Kofiology, trust is part of the experience—crafted with the same care as every roast.